Recognising the need to manage travel risk across its operations, Tetra Pak, the global leader in packaging and processing solutions tasked the company’s Global Travel Security Manager with introducing a comprehensive travel risk management structure and program.
With Tetra Pak’s operations including an extensive global footprint covering packaging equipment and complete infrastructure services, it was essential to address the security, medical, and insurance risks associated with employee travel, particularly in high-risk regions. Tetra Pak saw an opportunity to streamline its travel risk management program, applying a consistent approach and bringing operational efficiencies to bear across its global operations.
The Requirement
The need for a comprehensive assessment became evident when Tetra Pak identified gaps in how different internal functions managed travel risk. These teams, such as IT and global benefits, operated in silos, focusing on their specific areas without aligning with a central travel risk management strategy.
The new ISO travel risk management guidance standard further highlighted the need for consistency and alignment. Tetra Pak recognised the value in utilising an external, independent assessment to evaluate its current risk management framework, identify weaknesses, and offer clear, actionable recommendations. The solution had to unify internal teams, improve communication, and help Tetra Pak develop a consistent approach to mitigating travel risks globally.
Shaun Taylor, Global Travel Security Manager at Tetra Pak stated “we contacted several global travel risk organisations, but we quickly established that they didn’t have the evidence to support our requirements. However, we also liaised with Healix which had partnered with GSA Global as an independent provider of specific travel risk audit services. This was key for me, not only was GSA Global an acknowledged specialist in the area but also had a clear track record in providing focused travel risk specific assessments and audits for other global organisations.”
The Delivery
Tetra Pak therefore selected GSA Global to conduct the assessment based on the organisation’s clear expertise, cost-effectiveness, and specialised audit services. The process was clearly communicated, with clear deliverables, outlining the steps required for the pre-assessment and documentation review.
GSA Global subsequently facilitated a thorough, face-to-face assessment with key Tetra Pak stakeholders. The assessment resulted in the preparation and presentation of a detailed report. As Shaun Taylor stated, “What stood out was the information relating to each gap was detailed and provided recommendations on how you could or should fix that problem. I found the whole structure of the report and assessment easy to understand, which is good for us, especially when we deal with many stakeholders when presenting the report… at every stage of the assessment the communication channels and support was still there from the GSA Global assessors.”
Following GSA Global’s consultancy, the assessment served as a tool for Tetra Pak to establish a working group of key stakeholders. This group collaborates regularly to prioritise issues, implement solutions, and ensure the travel risk management program continues to meet ISO standards. Moving forward, Tetra Pak intends to develop its internal procedure, incorporating and implementing further findings from GSA Global’s assessment, and will continue to refine its travel risk management processes as part of its long-term risk mitigation strategy.
