What three words best summarise how to
prepare for a serious incident or event?
Practice, Practice, Practice.
Organisations can seldom predict the nature or timing of the serious incident or event. Using time wisely to think about the capabilities and expertise you will need, how sensible decisions will be made and by whom, the communication process with a wide range of stakeholders, defining responsibilities and accountabilities, building resilience beyond the first 24 hours, and learning for the future all play an essential part of good preparation. Having confidence that your
team is well-prepared because you have practised together goes a long way to achieving a positive outcome.
GSA Global’ s crisis management training and bespoke scenario-driven exercises are tailored to
meet the unique needs of your organisation, whether in the private or public sector. Our services
are designed to equip role-holders’ preparedness, response, and recovery capabilities, ensuring
that you drive the response you want, rather than the incident driving you.
Our Approach
Tailored Training Programmes that can be conducted in person or remotely using advanced
online platforms. Our training is designed to:
- Equip participants with the knowledge and skills to identify and handle crises effectively.
- Foster a proactive mindset, problem-solving thinking and delivery.
- Enhance leadership, decision-making, and communication, and capabilities during critical incidents and events
Bespoke Scenario-Driven Exercises are the cornerstone of our training programmes. These
exercises are developed in close collaboration with our clients to reflect their specific needs and
potential threats. Key features include:
- Customisation: We design scenarios that are relevant to your organisation, and risk profile.
- Realism: Scenarios are crafted to simulate real-world conditions, providing a realistic and immersive experience.
- Audit Trail: Our training platform enables an audit trail of decisions made and the rationale for each decision, allowing for thorough post-exercise analysis.
- Feedback and Improvement: Post-exercise anonymised debriefs help identify strengths and areas for improvement, supporting continuous professional development.
Training Delivery Options
We offer flexible delivery options to accommodate the varying needs of our clients: In-Person Training is conducted by experienced crisis management professionals who bring a wealth of real-world experience. Benefits include:
- Interactive Learning: Hands-on activities and face-to-face interactions facilitate deeper engagement and learning.
- Immediate Feedback: Trainers provide instant feedback, allowing participants to quickly adapt and improve their skills.
- Team Building: In-person sessions foster team cohesion and collaboration, essential for effective crisis management.
Remote Training. Leveraging cutting-edge online technologies, our remote training sessions
ensure accessibility and convenience without compromising quality. Advantages include:
- Flexibility: Participants can join from any location, making it easier to schedule and attend.
- Cost-Effective: Reduced travel and accommodation costs make remote training a budget sensitive option.
- Consistency: Systematic content delivery ensures all participants receive the same high quality training.
Advanced Online After Action Platform is a key component of our remote training, which offers
unique advantages:
- Anonymised Feedback: Participants can provide feedback anonymously, encouraging more honest and comprehensive responses.
- Better Engagement: Anonymity ensures that all voices are heard, leading to richer and more diverse feedback.
- Data Analysis: The collated feedback is analysed to identify common themes and insights, which are then compiled into a detailed report.
- Continuous Improvement: This report highlights areas of strength and opportunities for improvement, driving continuous development and readiness.
Client-Centric Customisation because each organisation is unique. Our approach includes:
- Needs Assessment: We conduct a thorough needs assessment to understand the client’s specific challenges and requirements.
- Scenario Development: Based on the assessment, we develop tailored scenarios that address the identified needs and risks.
- Collaboration: We work closely with the client throughout the process, ensuring the training and exercises are aligned with their goals and expectations.