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During our on-demand webinar industry experts will explore the increasing concerns regarding traveller safety and security. They will evaluate whether the current accommodation RFP process is fit for purpose, discuss the recommendations for good practice outlined in the ISO 31030 benchmark, and what practical solutions are available to address these issues.
As businesses come into the traditional RFP season how do you ensure that the accommodation across your programme is safe and secure for your travellers, is the current RFP process fit for purpose and are there other options out there at zero cost to assist with this due diligence process which aligns with the new ISO 31030 TRM benchmark?
Our discussion will cover:
- How to enhance your accommodation RFP around the safety and security of the properties
- Understanding of the guidance in IS0 31030 around accommodation security and safety
- Practical options to address medium and high-risk locations accommodation due diligence
- Benefits for accommodation suppliers of an independent security and safety assessment
- How you can differentiate your offering around accommodation to your corporate and leisure clients
- The importance of your own accommodation programmes that you use to supplement your client’s needs.
Expert Speakers
Michael W Lyons, Regional Head of Travel Services, Global Procurement, HSBC Technology & Services USA, Inc.
Michael Lyons is a veteran of more than 30 years in corporate travel management. Beginning his career on the supplier side in corporate travel agency management, Michael soon migrated to the buyer side, where he has served as a corporate travel buyer/manager for the majority of his career. He has spent most of that time in the financial services industry, primarily with HSBC for more than 15 years, where he is Regional Head of Travel Services. A committed advocate for managed corporate travel, Michael has spoken around the world about the value of managed corporate travel and travel managers.
Carol Fergus, Director of Global Travel, Events and Ground Transportation, Fidelity International
Carol Fergus is an experienced Director of Global Travel with over 30 years in the industry. She manages a global team and has project led several key travel related initiatives across many strands. She is extremely inclusive across her communities and a strong operator. Her travel journey has seen Carol recently appointed on the GBTA Global Board having sat on the European Advisory board and chaired the Diversity & Inclusion strand. In addition, she has held other Advisory roles, written and critiqued key topics in various travel magazines, sat on panels, steering committees and spoken at many industry events. Her many accolades also see Carol presented with several industry wards; Global Travel Manager of the year; one of the many….
Her byword ‘YOU HAVE TO BE SEEN IN ORDER FOR OTHERS TO BELIEVE THAT THEY CAN BECOME’.
Ryan Taylor, Travel Category Manager, SMBC Bank International plc
Ryan is the Category Manager for travel at Sumitomo Mitsui Banking Corporation (SMBC) based in London. Ryan has overall accountability for the travel strategy sourcing & supplier relationships, operational and service delivery. Working closely with the security and sustainability teams, his mission is to deliver a best-in-class travel programme for all employees of the company.
Prior to joining SMBC, Ryan spent more than 20 years working in some of the largest oil & gas companies, managing the strategic sourcing and operational delivery for travel on a global basis.
Some of Ryan’s proudest moments of his career is in 2016 when his team at Sparrows Offshore Services won the award for “Travel Team of the Year” at The Business Travel Awards. A few months later, he also scooped the award for Multi-National Travel Manager of the year at the ITM.
Emmanuel Nwankwo, Health, Safety & Security Manager, Strand Palace Hotel
Lee Whiteing, Consultant in the travel and fleet industries
Lee worked at HSBC for 27 years, of which 15 years were spent in travel. For his last 6 years, he was the Global Head of Travel Operations. In this role he oversaw the creation of a global team and policy, consolidated TMCs and saw his team achieve outstanding NPS scores across all of their stakeholders. Under Lee’s stewardship, HSBC were the first global corporate to introduce hotel accreditation into their accommodation RFP. In April 2021, Lee started a new role as the Commercial Director for Global Secure Accreditation, focussing on the importance of hotel accreditation. He stepped down from the board of GSA in November 2023 but continues to represent the business, alongside other consulting clients.
Shaun Criscuolo, Group Security & Risk Manager, Centre Island Hotels Ltd
Shaun joined Centre Island in 2014 and has over 30 years’ experience of which the last 18 years have been with internationally branded hotels across the UK. Shaun’s main areas of responsibility include risk management and security, to ensure the health and safety for employees and guests at Centre Island.
Howard Nichol Director of Operations, GSA Global
Howard served 30 years in the British military, concluding as the Army’s Head of Counter Intelligence and Security. Specialising in Human Intelligence and Counter Intelligence operations against a wide variety of threats including hostile state intelligence services, terrorist and extremist groups, and organised crime, he served in every operational theatre, at every level of command.
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